Refund Policy

We want every Vagheggi customer to receive a suitable, high-quality product that meets their needs. If you need to return a purchased product, please read the return terms set out below.

14-day right of withdrawal

When making a purchase in the online store, the consumer has the right to exercise the right of withdrawal and withdraw from the distance contract within 14 calendar days of receiving the product.

The right of withdrawal does not apply if the Buyer is a legal entity.

To exercise the right of withdrawal, the Buyer must inform the Seller no later than the 14th day after receiving the product, by completing the withdrawal form and sending it to vagheggibaltic@gmail.com.

Right of withdrawal form: [download the form]

Return conditions

The Buyer cannot exercise the right of withdrawal if:

the product has been opened;
the product has been used;
the product packaging has been damaged in a way that affects the product's safety, hygiene or resaleability;
the product is returned incomplete.

For reasons of hygiene and safety, cosmetic, skincare and beauty products are accepted for return only if they have not been opened, have not been used and are kept in their original, undamaged packaging.

When returning a product, it must be complete - together with its packaging, labels, stickers, instructions for use, leaflets and other accessories, if these were included with the product when it was received.

Condition of the product on return

While exercising the right of withdrawal, the Buyer is responsible for preserving the quality, safety and packaging of the product.

The product may only be inspected to the extent that would be possible before purchase in a physical store. If the product has been used more than necessary to check its nature, characteristics and operation, or the product is returned without packaging, in damaged packaging or incomplete, the Seller has the right to reduce the refund by the amount of the decrease in the product's value.

How do I return a product?

To request a product return, the Buyer must complete the right of withdrawal form, stating:

first and last name;
phone number;
product name;
order number;
date of receiving the product;
bank account number;
reason for withdrawal;
confirmation of the product's condition and completeness.

The completed form must be sent to the email address vagheggibaltic@gmail.com within 14 calendar days of receiving the product.

After receiving the withdrawal form we will contact the Buyer about the next steps for returning the product.

Sending the product back

The Buyer must, without delay and no later than 14 calendar days after sending the withdrawal form, hand over or send the product back to the Seller.

The product can be handed over at 22 Vangažu Street, Riga.

When returning the product with a delivery service provider, the Buyer must provide suitable packaging so that the product is not damaged during transport. The Buyer is responsible for any damage caused by insufficient or unsuitable packaging during shipping.

Return costs

The Buyer covers the return delivery costs, unless the Seller has stated otherwise or the reason for return is a wrong, damaged or non-conforming product.

If you have received a wrong, damaged or non-conforming product, please contact us as soon as possible by writing to vagheggibaltic@gmail.com or calling +371 28449155.

Refund

After receiving and checking the returned product, the Seller will make the refund no later than 14 calendar days later.

The refund is made using the same payment method that was used for the purchase, unless the Buyer and the Seller have agreed otherwise.

The Seller has the right to withhold the refund until it has received the product back or the Buyer has provided proof of sending it.

If the Buyer has chosen a delivery method other than the cheapest standard delivery option offered by the online store, the Seller is not obliged to compensate the difference in delivery costs.

Damaged or non-conforming product

If the Buyer has received a damaged, wrong or non-conforming product, the Buyer must inform the Seller as soon as possible by writing to vagheggibaltic@gmail.com or calling +371 28449155.

Please include information about the order and, if possible, photographs of the product, its packaging and the delivery label. The Seller will assess the situation and offer a suitable solution - a replacement product, a refund or another mutually agreed solution.